Refund & Return

We ensure to provide the best quality products for our Customers.

Return Policy by Giftingyard.com

Returns, Refunds, and Exchanges:

Please note that in case of returns and refunds, all products must be in unused condition with all labels and packing intact. Exchanges are available only on specified products. The terms and conditions for specific categories of product are as below:

Customized Items:

• Returns are not available for customized products due to their personalized nature.

Damaged Customized Items:

• In the rare event of receiving a damage customized item, contact our customer service support@giftingyard.com within 24 hours.
• Video evidence during unboxing is essential for damaged item claims.

Once your claim is received, reviewed and accepted on a preliminary basis by Giftingyard.com, Giftingyard.com shall arrange for a reverse pick-up for the same at no extra charges. In case your pin code is not eligible for a reverse pick-up facility, you may have to self-ship the product, after confirmation from Giftingyard.com, to its office at Giftingyard, 27L Ground Floor, Kustia Road Kolkata, West Bengal-700039. Giftingyard.com will credit you with a Rs. 60/- coupon code in your Gmail ID account in lieu of any shipping costs incurred by you. For best service network, you may use IndiaPost.

Damaged Non-Customized items:

Video evidence during unboxing is essential for damaged item claims. In case the product received is damaged, or different from the one ordered, please write to us at support@giftingyard.com within 24 hours of receiving the product along with the pictures of the defect. No claims/complaints made after 24 hours post receipt shall be entertained. Once your claim is received, reviewed and accepted on a preliminary basis by Giftingyard.com, Giftingyard.com shall arrange for a reverse pick-up for the same. In case your pin code is not eligible for a reverse pick-up facility, you may have to self-ship the product, after confirmation from Giftingyard.com, to its office at Giftingyard, 27L Ground Floor, Kustia Road Kolkata, West Bengal-700039. Giftingyard.com will credit you with a Rs. 60/- coupon in your Gmail ID account in lieu of any shipping costs incurred by you for best service network, you may use IndiaPost.

Once the returned products are received back, they will be checked. Upon satisfaction, Giftingyard.com will issue credits in the form of a coupon code or a refund to the original mode of payment. This process will take 7-15 working days (Sundays and Public Holidays are not included) from the date of raising the return request.

General conditions of return for non-customized items:

Incomplete order/Product missing: If you did not receive a product in your package or find that the product is missing, please write to the customer support team support@giftingyard.com with your order number within 24 hours of receiving the shipment. No claims/complaints made after 24 hours post receipt shall be entertained. Upon investigation and acceptance of your claim, Giftingyard.com will dispatch a new product or provide you with a coupon code or refund to the original mode of payment (as preferred by you). Any claims made after 24 hours shall not be accepted.

Package status is RTO or Return to origin:

In case the package is returned to Origin, please write to us at support@giftingyard.com with your order number. In case the return is made without any delivery attempt, Giftingyard.com will reship your goods at no added cost.

In case the package is returned to origin due to incomplete address / wrong contact number/ customer out of town / incorrect pin code, Giftingyard.com provides the option of a reshipment at an additional shipping cost of Rs. 60/- in order to reship the goods, to the same or an alternate address. In case you do not wish to reship your package, a refund would be made to your original payment method after the deduction of Rs.100/- as shipping charges for both forward shipping and reverse shipping. Please note refunds are not applicable on customised products: you will have to pay for reshipping in such case as these products are made to order.

Intellectual Property:

Any and all intellectual property rights associated with the Website and its contents as made available by Giftingyard.com are the sole property of Giftingyard.com. You may not copy, imitate, reproduce, modify, amend, lease, loan, sell and/or create derivative works from, upload, transmit, and/or distribute any of the contents of the Website in any form or manner without the prior permission of Giftingyard.com.

By uploading content to or submitting any materials for use on the Website, you grant (or warrant that the owner of such rights has expressly granted) Giftingyard.com a perpetual, royalty-free, irrevocable, non-exclusive right and license to use.

​Termination:

You agree that Giftingyard.com, at its sole discretion, may terminate or suspend your use of the Website, at any time and for any or no reason at its sole discretion, even if access and use continue to be allowed to others. You agree that Giftingyard.com shall not be liable to you or to any third party for any termination or suspension of your access to the Website.

Giftingyard.com reserves its right to initiate proceedings in accordance with the law against any direct or indirect attack on Giftingyard.com, its owners, employees or third-party contractors and freelancers.

Limitation of Liability:

Giftingyard.com shall not be responsible for any injury, death, loss, loss of liability, claims, or damage of any kind arising out of your use of the website (Giftingyard.com) and its product. Giftingyard.com shall not be responsible for any direct, indirect, incidental, punitive, exemplary or any other form of damages that is caused by (or connected with) your use of, or your inability to use, this Website on any basis whatsoever. Your remedies are limited to those provided herein to the degree that such limitations are permitted by the law.

Governing law and jurisdiction:

These Terms of Use are governed by the laws of India and are subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal India.